frequently asked questions

A doctor’s note refers to an authenticated document that certifies your absence from work or school due to a common illness, like a mild cold, by a licensed physician. If your employer requires proof of your sickness-related absence, they may ask you to provide a doctor’s note to confirm your reasons for staying home. Our Doctor’s excuse note states you had a valid medical reason for missing work or for missing school.

For a regular doctor’s note and COVID-19 notes, the cost is $39.99. For travel notes, emotional support animal letters, and customized notes, the cost is now $89.00, which includes a video visit and any additional forms that need to be completed for travel insurance claims. 

Our notes are accepted by employers and school across the nation. We stand behind and validate our notes should your employer or school call us for verification of the note. Our doctor’s notes are an official and legal document, medically excusing you from your absence due to a mild illness that required you to stay home and recover. Telemedicine is a valid and accepted form of healthcare in this country. 

A COVID-19 note is a doctor’s excuse note that specifically states COVID-19 as the reason for you missing work or school and explains the need for your isolation.

A Travel note validates a medical reason for missing or canceling a flight. This type of note requires booking a 15 minute video visit with one of our physicians. 

Your note will contain the letterhead of our medical group, HEALTHSOURCE Medical Associates. It will not include mydrsnote.com on the note. It will also state your name, the date(s) of your absence, and that you had a valid medical reason to stay home. Your notes will be signed by a Board-certified physician licensed in your state.  If you need more details added to your note, you will be able to request for custom changes.

Our service is available in all 50 states. 

Yes! If you are the parent or guardian of a child who is under the age of 18 years old, you may request a doctor’s excuse note for your child. 

You will be able to select a maximum of 5 days per 30 day period for your excuse note. You may select days from 2 days prior to and 5 days after the date of submission.

You will able to select from 5 days prior to and up to 5 days after the date of submission for a COVID-19 note. 

Your note will be delivered to you in the secure portal. You will be directed to register and login after submission of your intake form.

Depending on the note type, you can expect to receive the doctor’s note within an hour from the time of your submission. For travel, ESA, and customized letters, you will receive your note within 4 hours of the video appointment.

For general doctor’s excuse notes and a COVID-19 notes, f you have successfully completed and submitted our online request form, you will receive a confirmation message at the end of the process to state you will be receiving your note shortly. The doctor’s note will be sent to you in our secure portal.

No, you will not incur any charges if you were not approved to receive a note.

No, this service is not eligible for billing or reimbursement through insurance companies.

Once you have received a signed doctor’s note from us, you will not be able to receive any refunds. We run on a no-refund policy. If you need any changes or adjustments made to your note, we can accommodate your requests. Simply contact us at contact@mydrsnote.com or call us at 1-888-457-1844. 

Certainly, you have the option to print your note. However, please remember to retain the password you were provided so you can access and print your note as needed.

MyDrsNote does not provide any treatments. However, our online urgent care service, MYInstantMD can provide treatment for your medical conditions.

Yes we do! Both you and your employer will need to meet criteria for us to help you with your FMLA certification. Click here to find out more.

You may contact us by email at contact@mydrsnote.com to request for a customized note. Please include as much detail in your email to explain your need for a customized note and we will respond to your inquiry within 24 hours.

For a regular doctor’s note or a COVID-19 note, no appointments are needed. For travel cancellation letters, emotional animal support letters, and customized notes do require a 15 minute video appointment.